Privacy and Cookie Policy

Last updated: April 7, 2025

INTRODUCTION

The Fêtes de la Nouvelle-France acknowledges the importance of your personal information’s privacy. In accordance with the Act Respecting the Protection of Personal Information in the Private Sector (Law 25), we are committed to protecting your personal information and to being transparent about how we collect, use, and share this information on this site (nouvellefrance.qc.ca).

We collect and use your personal information only for the purposes of improving your experience on our website, managing your registration to our services, handling your purchases, and monitoring our marketing campaigns.

By accessing our website and interacting with our services, you consent to the collection and use of your personal information as described in this Policy. You may withdraw your consent at any time by changing your cookie preferences through our cookie management banner.

Various information will be collected when you visit our website. This data may be used for the following purposes:

• To improve the user experience of our website
• To provide the best possible customer service
• To communicate for marketing, advertising, or order management purposes
• To compile statistics to guide business decisions
• To track your purchases

Here is the data that could be gathered depending on your use of the site.

Registering for our newsletter

During this process, we will collect the following information:

• First name
• Last name
• Email address

We will use this information to send you newsletters relating to the Carnival. You can unsubscribe from the newsletter at any time. We use the services of CyberImpact as our supplier for our newsletters.

Contacting our customer service

You may wish to contact us via email to ask a question or solve a problem. During this process, If need be, we will collect information such as the following:

• First name
• Last name
• Email address
• Mailing address (if required by the situation)

We will use this information so we can identify you and answer your questions or requests and provide suitable follow-up of your request. 

Purchasing tickets or tie-in products

Collecting personal information is necessary when you purchase tickets or tie-in products.

The information you provide will be used exclusively to communicate information to you about your purchase. Our ticketing partner is Lepointdevente.com.

During this process, if need be, we will collect information such as the following:

• First name
• Last name
• Email address
• Mailing or billing address (if required by the situation)
• Banking information for payment
• We will use this information to proceed with the purchase and send you your products, be it electronically or by mail.

We use Google Analytics 4 (GA4) to collect information on how users interact with our website. This information is collected anonymously through the use of cookies and may include data such as:

• Browser type and version
• IP address
• Page that led to the website
• Geographical location by IP address
• Session duration and pages visited
• Internet service provider identity

The data we collect allows us to analyze how our website is used and accessed, which lets us enhance its functionalities and optimize it to better meet our users’ needs. This data also allows us to offer you quality service and to communicate with you to help you easily find the information you are looking for.

Please note that the information collected by the cookies does not allow us to identify you personally. Also note that you can refuse cookies: 

• Through your web browser, or
• On our cookies banner

However, if you refuse to accept cookies, you may not be able to access certain parts or functionalities of our website.

WHO DO WE SHARE YOUR DATA WITH AND WHY?

We may share your personal information with our partners and third-party suppliers for the purposes of managing our services (e.g. ticket office, sending newsletters). These third-parties are committed to respecting the confidentiality and security of your information. We never sell your data to third parties.

Third-party suppliers: In the course of our business, we may need to share some of your data with third parties.

In general, the suppliers we use will only collect, use, and disclose your information to the extent necessary to perform the services they provide to us, such as hosting our website (see related section). 

Some third-party service providers have their own privacy policies regarding the information we are required to provide to them when we use their services.

When you leave our website or are redirected to a third-party website or application, you are no longer governed by this Policy.

List of our major IT suppliers and their policies

• Zeffy : https://support.zeffy.com/fr-ca/conditions-generales/ 
• Cyberimpact (newsletter): https://app.cyberimpact.com/privacy-policy 
• Meta (advertising analytics – United States) : https://www.facebook.com/privacy/policy/
• Google (data anlysis – United States): https://policies.google.com/privacy?hl=en&gl=fr 

Access to your information and protection of personal information 

Data protection laws give you certain rights relating to your information, including requesting access to your data from us to verify it, requesting that we amend or rectify your data, requesting that we withdraw your consent, and requesting that we delete personal data in our possession (unless we are required to retain it to comply with legal obligations).

To make such a request, it must be sufficiently precise for the document to be identified and located. The person responsible for access has 20 days to respond to your request. This time may be extended by an additional 10 days if it does not appear possible to process the request without disrupting the normal operations of the Fêtes de la Nouvelle-France.

The Fêtes de la Nouvelle-France does not require that a specific form be used to submit a request for access to a document.

However, anyone who so wishes can use the form provided by the Commission d’accès à l’information du Québec : https://www.cai.gouv.qc.ca/english 

The procedures for submitting the request and for processing it are available from the website of the Commission d’accès à l’information du Québec: https://www.cai.gouv.qc.ca/english 

You can verify, modify, or delete your personal information by emailing us at prp@carnaval.qc.ca

Or by mail:

Responsable de l’accès aux documents et de la protection des renseignements personnels Fêtes de la Nouvelle-France

205 Cèdres Blvd., Québec QC Canada G1L 1N8

WHERE YOUR DATA IS STORED

Your personal information is stored in the following country:

• Canada (province of Quebec)

HOW LONG YOUR DATA IS STORED

We will keep all the information we collect for as long as it is needed to achieve the purposes for which we have collected it, or for other essential purposes such as complying with legal obligations. We will destroy this data at the end of this time period, or if you decide to withdraw your consent. If you make such a request, you will receive confirmation that your request has been processed once your data has been deleted.

SECURITY

To protect your personal data, we take reasonable precautions to ensure it is not lost, misappropriated, accessed, disclosed, altered, or destroyed inappropriately.

We reserve the right to modify this Privacy Policy at any time. Any substantial changes will be posted on this page and will be effective immediately upon posting.